fauna77 Casino & Sportsbook FAQ

When you open an account on fauna77, we ask you to verify your identity with a government-issued photo ID. Acceptable documents are a passport, driver's license, or national ID card. We scan or photograph one side of your document and match the name and date of birth to your account registration. The verification typically completes within one working day. Users in Jakarta, Surabaya, Bandung, Medan, and Semarang follow the same process. Once your ID is verified, you can deposit and withdraw immediately. We store your document securely and do not share it with third parties. If verification fails (e.g., document is blurry or expired), we notify you and ask for a resubmission.

To create an account on fauna77, you provide your full name, email address, mobile phone number, and date of birth. You also choose a username and password. We use your email to send account updates and password resets; your phone number is used for account recovery and optional notifications. Your date of birth confirms you are of legal age. All information must be accurate—if you provide false details, we may suspend your account. After you submit registration, check your email for a verification link. Once you confirm your email, your fauna77 account is live and ready for KYC verification.

If you cannot log in to fauna77 or believe your account has been compromised, contact our support team immediately via in-app chat or email. We ask you to provide your username and registered email or phone number so we can verify your identity. Once confirmed, we reset your password and help you regain access. If unauthorized activity has occurred (e.g., unauthorized withdrawal or game play), we investigate and take protective action. We aim to resolve account-access issues within one business day. Do not share your password with anyone. If you notice suspicious transactions on fauna77, report them right away so we can freeze your account and investigate.

Withdrawals on fauna77 are reviewed within standard business hours. Once you submit a withdrawal request, we verify that your account is fully verified (KYC complete) and that your requested amount matches your balance. If verification passes, the withdrawal is approved and transferred to your payment method (DANA, e-wallet, mobile banking, local payment, or your bank account) within minutes. If your account verification is incomplete or we detect unusual activity, we may pause the withdrawal pending investigation—we notify you by email or in-app message with next steps. Most withdrawals settle within one business day. We do not charge fees on fauna77 withdrawals; your payment provider may charge a fee, but we do not. If a withdrawal takes longer than expected, contact support to check the status.

If a deposit or withdrawal does not complete on fauna77, the most common cause is a network timeout or payment provider error. For deposits via online payment, e-wallet, mobile banking, or bank transfer, your money is held by your payment provider until the transaction succeeds or times out. If it times out, your payment provider returns the funds to your account automatically. Check your bank or app after 24 hours; if the funds have not returned, contact your payment provider. For withdrawals, if the transfer fails, fauna77 automatically returns the amount to your account balance. To troubleshoot, try the transaction again, or contact our support team with your transaction ID and timestamp. We can check our logs and contact your payment provider if needed to resolve the issue.

fauna77 may offer promotional cashback on net losses during certain periods. When an offer is active, we calculate your net loss (total wagered minus total won) for the week, and if that figure meets the minimum threshold, we credit a percentage back to your account as a bonus. The exact percentage and minimum loss amount are shown when the offer launches. Cashback bonuses carry wagering requirements—you must play through the bonus amount a set number of times before withdrawing winnings derived from it. Cashback does not apply to all game types; restricted games are listed in the promotion details. Offers expire on a set date; unused bonuses are forfeited. To qualify, your account must be verified and active on fauna77 during the promotion period.

fauna77 covers major football leagues and tournaments. Our sportsbook lists Liga 1 Indonesia matches throughout the season, plus Piala Indonesia and Piala AFF tournament fixtures. We also offer markets on international competitions: Champions League, Premier League, and major World Cup qualifiers. Market types include match winner, total goals, both teams to score, and Asian handicap. For each match, we publish odds and settlement rules before the game begins. Once a match finishes and the official result is confirmed, we settle your positions immediately. We do not offer odds on matches involving teams from certain jurisdictions or matches with dispute risks. If you have questions about a specific match or market, contact our support team—they can confirm availability and explain market rules.

To contact fauna77 support, use the in-app chat feature or send an email to our support address (displayed in the app). When you open a ticket, include your username, email, and a clear description of your issue. If your issue involves a specific transaction or game, include the timestamp and transaction ID. Our support team responds in English and Indonesian during business hours—typically within one business day. For urgent account security issues (e.g., suspected unauthorized access), mention "urgent" in your message and call out the issue prominently so we prioritize it. You can also check the FAQ first; many questions are answered here. If you need to read our policies before contacting us, visit our Terms & Conditions or Privacy Policy pages.