fauna77 Platform Account Terms

We at fauna77 set out these terms to explain how our platform works, what we require from you as a user, and what you can expect from us in return. When you open an account with us, you agree to follow our rules. These rules cover account creation, deposits and withdrawals, game play, bonus eligibility, and how we handle disputes. Our terms apply to all users of fauna77, whether you access our platform from Jakarta, Surabaya, Bandung, Medan, or Semarang, and whether you play on desktop or mobile.

This page outlines the core conditions of service on fauna77. We recommend you read it carefully before depositing or playing. If you have questions about any term, our support team can explain further. We also maintain separate policies for privacy, responsible use, and payment security—linked at the end of this page.

Our terms reflect how we operate: transparently, fairly, and in compliance with the jurisdictions where we provide services. We do not claim to operate in all regions; our services are available only where local law permits.

Account opening and eligibility on fauna77

To open a fauna77 account, you must provide your full name, email address, phone number, and date of birth. You confirm that you are of legal age to use our services in your jurisdiction. We conduct identity verification (KYC) before you can deposit or play. You must provide a valid government-issued ID—passport, driver's license, or national ID card. Once we verify your details, we approve your account, and you can begin using fauna77 immediately.

We require accurate information. If you provide false details, we have the right to suspend your account and forfeit any balance. You are responsible for keeping your login credentials secure. If someone else accesses your account, notify us right away via in-app chat or email. We will help you regain control and investigate unauthorized activity.

When you join fauna77, you agree that you are not using the platform on behalf of another person, and you are not a resident of a jurisdiction where online gaming is prohibited by law. Our services are available only where applicable law permits. You are responsible for verifying that your use complies with your local jurisdiction's laws.

Deposits, withdrawals, and fauna77 payment policy

We at fauna77 accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Deposits are instant in most cases during business hours. We do not charge any fee on deposits—your payment provider may, but we deduct nothing from the amount you send. Your full deposit appears in your fauna77 account balance immediately after clearing.

Withdrawals work the same way. Select a payment method, enter the amount, and we process it within standard business windows. We verify your account before processing (confirming your phone and ID match our records), which typically takes a few minutes. Once verified, the withdrawal transfers to your chosen payment account. We impose no withdrawal fees; again, your payment provider may charge, but fauna77 itself deducts nothing.

We do not hold or delay withdrawals for speculative reasons. If you win and your account is verified, you can withdraw your balance immediately. The only exception is if we detect suspicious activity (e.g., account takeover, money laundering risk)—in that case, we may pause your account pending investigation. We will contact you to explain and resolve the issue.

Deposit

Money you send to fauna77 via mobile banking, local payment, online payment, or bank transfer. We credit it to your account immediately after clearing.

Withdrawal

Money you request to transfer from fauna77 back to your payment account. Subject to account verification; no fauna77 fees apply.

Bonus terms

Promotional offers on fauna77 may require you to wager a certain amount before withdrawing. We display these conditions clearly when you claim a bonus.

Balance

Your current account total on fauna77, including deposits, winnings, and any deducted losses or bonus requirements.

Game play and settlement on fauna77

Our fauna77 games—live-dealer tables, slots, and sportsbook markets—settle according to their published rules. For live blackjack, roulette, and baccarat, settlement is instant: the hand or spin completes, and your winnings or losses are applied immediately. For slots like Aviator, Sweet Bonanza, and Gates of Olympus, the spin settles as soon as the reels stop. For sportsbook markets on Liga 1 and Piala Indonesia matches, settlement occurs after the match ends and the official result is confirmed.

We do not guarantee any outcome. Your play on fauna77 involves risk. Losses happen; wins happen. We cannot undo a settled game or refund a loss unless there was a technical error on our platform. If you believe a game settled incorrectly (e.g., a roulette spin displayed the wrong color, a match result was misread), contact our support team immediately with the game details and timestamp. We investigate and correct genuine errors.

Our live-dealer games are run by licensed third-party studios; we simply host their broadcast on fauna77. If you have a complaint about a specific dealer or table behavior, report it to us, and we escalate to the studio operator. The studio has its own rules and investigation procedures, which we follow.

Bonus terms on fauna77

We occasionally offer bonuses to new or existing users on fauna77. Any bonus comes with wagering requirements: you must play through the bonus amount a certain number of times before withdrawing. For example, a bonus may require you to wager five times the bonus amount in games before requesting a withdrawal. These terms appear clearly when you claim a bonus. If you do not meet the requirement by a deadline (typically 30 days), the bonus expires, and you forfeit the unearned portion.

Bonuses apply only to eligible games. Some sportsbook markets or specific game titles may be excluded. We disclose these restrictions when you claim the bonus. Bonuses cannot be combined—if you have an active bonus, claiming a second bonus cancels the first.

We reserve the right to cancel or modify bonus offers at any time. If you violate our terms while wagering a bonus, we may forfeit the bonus and any winnings derived from it.

Dispute resolution and our fauna77 support process

If you have a complaint about a transaction, a game outcome, or our service, contact our fauna77 support team first. We respond in English and Indonesian via in-app chat or email. Our typical response window is one business day during office hours. If your issue requires investigation (e.g., a disputed withdrawal), we gather evidence and contact you with findings within 5 business days.

We maintain records of all your account activity on fauna77: deposits, withdrawals, game play, and bonus transactions. If you request a dispute resolution, we review these records and provide you with copies if needed. We will not reverse a settled game unless we identify a technical error on our platform. If we find an error, we correct your balance and notify you.

If you remain unsatisfied after our investigation, you may escalate your complaint. We will provide you with contact details for the relevant regulatory body in your jurisdiction (if applicable). Our goal is to resolve disputes fairly and transparently.

Jurisdiction and liability on fauna77

We at fauna77 operate subject to the laws of the jurisdictions where we are licensed and regulated. Our services are available only in jurisdictions where online gaming is lawful. You are solely responsible for confirming that your use of fauna77 complies with your local law.

We provide fauna77 "as is"—we do not guarantee uninterrupted service or error-free games. In the unlikely event of system downtime (server failure, network outage), we will restore service as soon as possible. Any bets or spins placed during downtime will either complete normally or be voided with your stake returned; we will notify you of the outcome.

Our liability to you is limited to the amount you have deposited on fauna77 in the past 12 months. We will not be liable for indirect or consequential damages (e.g., lost wages, emotional distress). This limitation applies to all claims arising from your use of fauna77.

Account closure and data retention on fauna77

You can close your fauna77 account at any time by requesting closure via support. Once closed, your account cannot be reactivated. If you have a balance, we will process a final withdrawal to your registered payment method before closing.

We retain your account data on fauna77 for as long as legally required—typically 5–7 years for financial and KYC records. After that period, we securely delete your personal information unless law requires longer retention. You can request a copy of your data or a detailed account history at any time from our support team.

Changes to fauna77 terms and final notice

We reserve the right to update these terms at any time. We will notify you of material changes via email at least 30 days before they take effect. If you do not agree with the updated terms, you may close your account. Continued use of fauna77 after the 30-day notice period means you accept the new terms.

These terms are the complete agreement between you and fauna77 regarding your use of our platform. They supersede any prior agreements, statements, or understandings. If any term is found invalid or unenforceable, the remaining terms remain in effect.

Our fauna77 service is provided for entertainment purposes only. We do not offer investment advice or guaranteed returns. Your participation involves risk, including the risk of losing your deposited funds. By using fauna77, you acknowledge and accept this risk.

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